Two Bikes Sales and Inventory Instructor

Two Bikes is seeking a full-time sales instructor to assume full responsibility for the implementation of the sales and inventory department of The Bike School, our youth workforce development program. The ideal candidate will be both an experienced retail professional and have strong interpersonal skills including the ability to work with underserved youth. A passion for the mission of Two Bikes, a general knowledge of bicycles, and a mastery of customer service is essential to success in the position. Two Bikes seeks a staff that reflects the diversity of our community. Diverse candidates are highly encouraged to apply.

This full-time position has a compensation range of $32,000-$38,000, depending on experience. This job requires working on Saturdays and offers a consistent schedule week-to-week. The position includes full benefits. To apply, email your resume and cover letter to mitchell@twobikes.org. This position is open until filled.

About Two Bikes

Two Bikes is a nonprofit bike shop and community center located in the Historic Old City of Knoxville, Tennessee. Two Bikes strives to expand access to the personal, social, and environmental benefits of riding a bike. Knoxville has a rich history of bicycling that has gained a national spotlight in recent years, and Two Bikes was established to ensure that all citizens of Knoxville have access to the amazing cycling opportunities in the area.

Job Responsibilities

Run sales and inventory department of The Bike School (50%)

  • Direct the development, execution, and evaluation of the sales and inventory department of The Bike School.

  • Provide instruction to underserved youth on sales and inventory skills.

  • Teach how to accurately maintain new and used inventory in Lightspeed POS software.

  • Teach how to maintain a clean and organized storefront.

  • Teach basic e-commerce skills.

  • Instruct proper record keeping for donated bicycles, parts, accessories, and cash donations.

  • Direct the vision and implementation of program growth.

Offer and demonstrate excellent customer service (10%)

  • The mechanic instructor position is public facing. It is expected that the candidate will provide industry leading customer service including creating and maintaining an atmosphere where each community member can feel welcome and comfortable.

Develop and maintain curriculum (10%)

  • Direct the development, execution, and evaluation of The Bike School sales and inventory curriculum.

  • Maintain accurate records of youth staff members including their progress through the curriculum.

Manage new and used inventory (5%)

  • Maintain the organization of all refurbished bicycles on the sales floor.

  • Maintain the organization and inventory of new parts including submitting weekly orders for the sales floor.

  • Manage the pricing and display of used bicycle parts and accessories.

  • Maintain accurate inventory numbers for both new and used parts and accessories in Lightspeed POS software.

  • Properly fill out donation receipts for all bicycle donations.

  • Lead the Two Bikes team on an annual inventory of all new and used parts.

Manage cleanliness of customer facing areas (5%)

  • Maintain the cleanliness and organization of all customer facing areas. 

Manage and utilize data from transactions (5%)

  • Acquire customer data during the sale of new and used bicycle equipment.

  • Grow the database of customers who would like to be added to our monthly newsletter and annual report.

Manage E commerce (5%)

  • Manage the timely shipping and receiving of products from the two bikes website.

  • Direct the vision and implementation of e-commerce growth.

Fundraising (5%)

  • Work with the Development Director to use data from The Bike School to generate fundraising opportunities.

  • Capture video and photography that reflects the work of The Bike School.

Organizational Planning (5%)

  • Participates in staff, team, program, and board meetings.

  • Participates in annual planning efforts, including strategic and operational planning and budgeting.

  • Seeks out and participates in professional development and training opportunities.

Job Qualifications

  • At least 3 years of experience as a retail professional.

  • Strong interpersonal skills including the ability to work with and teach underserved youth.

  • The ability to provide industry-leading customer service.

  • Strong project management skills including the management of complex, multifaceted programs and systems resulting in measurable success and program growth.

  • Fluency with Microsoft Office including Excel.

  • A passion for the Two Bikes mission, vision, and values.

  • Commitment to environmental stewardship, social justice, and equitable transportation

  • Strong self-motivation including the ability to work independently.

Job Preferences

  • A knowledge of and experience with diversity, equity, and inclusion.

  • Experience as a sales manager.

  • Experience working with underserved youth.

  • Experience in the bike industry

  • Experience with e-commerce

  • Experience with Lightspeed point of sale software.

  • Experience in the nonprofit industry.

  • Experience with photography, video editing, and social media all help.

  • Being really passionate about bikes (and commuting by bike) helps too!

Job Compensation

  • $32,000 to $38,000 DOE; this position is not eligible for overtime pay. All full-time positions are accompanied by benefits including:

    • Medical, dental, vision insurance, and life insurance

    • 10 days of vacation plus a holiday recess from 12/24 through 1/2.

    • 5 additional personal days

    • 10 days of sick leave per year

    • Training and professional development

  • Conditions of Employment
    Two Bikes is an Equal Opportunity Employer committed to assembling a diverse and talented staff. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, Two Bikes does not discriminate on the basis of race, color, creed, religion, national origin, sex, disability, age, veteran status, sexual orientation, gender identity or expression, or marital status.

Who We Are

  • Hard workers who manage time and risk

  • Personable and friendly people who value fun and joy in the workplace

  • Goal oriented workers with a growth mindset

  • Supportive and community oriented individuals

  • Social justice advocates

  • A creative and collaborative team

  • A community of very bikey folks